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New York City Subways and Buses (511)

Updated Oct 15, 2020

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Service Status
Subways, buses, elevators, escalators, service changes, accessible travel, language translation assistance

 6 AM - 10 PM
24/7 Automated Information
Trip Planning/Schedules 24/7
MetroCard (including Balance Protection, Reduced-Fare, EasyPay, Claim Filing and Tracking) 6 AM - 10 PM
Comments and Concerns (including Delay Verification) 6 AM - 10 PM
Lost and Found

M, T, F,
8 AM - 3:30 PM
W, Th,
11 AM - 6:30 PM
ADA Compliance M - F, 9 AM - 5 PM
Transit Adjudication Bureau

Hearings,
M - F
8:30 AM - 2:30 PM
Other, M - F,
8 AM – 4:45 PM
Employment  
Corporate Directory  
Bulk Map Request  
Balance Information for the Visually-Impaired  

EasyPay

877-323-7433