Report a problem or make a suggestion
Our self-service feedback tool makes it easy for you to report a problem you spotted, get help with an issue you're having, make suggestions for us to improve, and offer commendations for our employees. Your report will go directly to the department that can help.
If you’re reporting an emergency, dial 911.
You can use our system to report issues like:
- Malfunctioning air conditioning on your train or bus
- Out-of-service MetroCard Vending Machines
- Inaudible PA announcements on a train or bus
- Excessive crowding on a train/bus
- Feedback on an interaction with an MTA employee
Other ways to contact us
You can visit our standalone Customer Service Center at 3 Stone Street, or get help at a Customer Service Center in a subway station.
File a request or complaint
ADA-related complaint or reasonable modification request
You can make a request, file a complaint, and see more about the appeals process.
TBTA Law Enforcement Complaint
Triborough Bridge and Tunnel Authority law enforcement personnel patrol the MTA's seven bridges and two tunnels. Complaints will be submitted to TBTA's Internal Security Department.
Title VI complaint
Any person who believes they been discriminated against on the basis of race, color, or national origin by MTA and its agencies may file a Title VI complaint.
MTA Police complaint
MTA PD patrols LIRR, Metro-North, and the Staten Island Railway.
Note: NYPD Transit Bureau officers patrol New York City Transit’s subways, buses, and stations. They aren’t MTA employees, but they work in partnership with us. Here’s where you can file a complaint about NYPD.
To submit a personal injury or property damage claim, please download the appropriate form and follow the instructions. Please note the forms are for NYCTA, MaBSTOA, and SIRTOA only. All other agencies must be served according to existing protocols.
Chat with us on social media
How to reach us
- Text New York City Transit on WhatsApp.
- Text Metro-North on WhatsApp.
- For questions about the subway, tag or DM us at @NYCTSubway on Twitter.
- For questions about the bus, tag or DM us @NYCTBus on Twitter.
- For questions about railroads, tag or DM us @LIRR and @MetroNorth on Twitter.
- Message us on Facebook.
- Chat with us in the TrainTime app.
- If you need help with the subway or buses, contact us via iMessage from an iOS device.
In an emergency, call 911.
Call 911 or notify MTA personnel ASAP if you see something unsafe or threatening. You can also tell us via social media and we will help you summon assistance as fast as possible. Give us as much detail you can about what's happening and where.
What to include in your message to us:
- What subway line or bus route are you asking about?
- What direction are you traveling?
- Where are you?
- What's the four-digit train car or three-digit bus number you're on?
In stations, tell us as much as you can about where you are, and what's going on: “There's an overflowing trash can in the front of the downtown platform at 33 St on the 6.” “The screen at the entrance to 7 Av on the NE corner of 53 St/7 Av is down.”
We‘ll route your feedback to the right team.
We can help you with:
- real-time service updates
- the location of the next train/bus
- route planning assistance
- navigating planned work
- general info about the system, how it works, and other fun tidbits
We can't help if you:
- display explicit harassment
- use violent language towards us or anybody else
- make racist, sexist, homophobic, ableist, or any other hateful comments
Please remember that we’re a bunch of real people behind the screen. And we understand being abrupt, frustrated, or annoyed. (We even made a video about mean comments we’ve gotten on Twitter.)
Unless your conduct with our feeds crosses a line, we’ll never block you. But if you harass, spam, or consistently troll and abuse our staff, we won’t answer you anymore.
If you use hate speech, we’ll report your tweets to Twitter. If you threaten specific acts of violence, we’re obligated to notify NYPD immediately.
Other resources to help answer questions
- Our Customer Self-Service page provides a list of MTA services you can access online 24/7.
- Services for riders with disabilities are available through New York City Transit’s Access-A-Ride program.
- Web developers and others looking for data can find details on our developer resources page. This page also includes guidance on using our logos, maps, and symbols.
- You can find maps and schedules to help plan your trip. Service advisory pages let you know about planned service changes.
- Use our trip planner to find the best way to get where you’re going.
- Need help? Call our Travel Information numbers.
- Learn more about and see contact information for MTA Police.
- For EPA Section 608 Refrigerant Handling Certified employee verification, please call (718) 613-0461/0484